Roto Help Centre
Returns & Refunds
Information about return eligibility, refund processing, and support.
Return eligibility
Return eligibility depends on the product category, seller policy, product condition, and the reason for the return request.
Products should generally be unused, undamaged, and returned with original packaging, labels, accessories, and any included items.
Non-returnable products
Some items may not be returnable due to hygiene, personalization, product category restrictions, clearance terms, or seller-specific policies.
Refunds
Once a returned item is inspected and approved, refunds are processed to the original payment method or according to the applicable seller policy.
Need help?
Contact Roto Support with your order number, product name, and the reason for your return request.